Turning Memories into Heirlooms
|About Us This web site is owned and operated by Memory Boxes.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below:|
Phone: +44 (0) 1636 830108
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments or Paypal. We accept Visa and MasterCard credit and debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Charges are made for the handling, safe packing and postage of your order. The delivery charge is added to your online order at the checkout. You will only ever be charged ONCE for delivery, no matter how many parcels your order is delivered in. We use Royal Mail for our standard UK delivery service.|
Parcels upto 400gms = £3.95
Parcels between 401gms and 3Kg = £5.95
Parcels over 3Kg = £7.95
Delivery is usually made within 2-4 working days following notification of despatch and between 9.00am and 5.30pm on a normal weekday (Monday - Friday).
A surcharge may be payable for additional weight or outsize items. For mail order these items are marked with a red warning triangle in the catalogue. Large or bulky parcels with length over 610mm or weight above 8 kgs are delivered by national courier. A signature will be required on receipt. Remote destinations may incur an additional handling charge and we will inform you of any such charges when we process your order.
If you require a Next Day or Weekend delivery please contact Memory Boxes on 01636 830108 for delivery charges. Next day delivery is not available on back ordered items.
Where there are different priced delivery options available you will be asked to select your preferred delivery method at the checkout. Charges may change without notice.
We can deliver to most destinations throughout the UK including the Scottish Islands and Northern Ireland. Standard UK delivery charges only are added at the online checkout. Please note that remote destinations may incur an additional handling charge and we will inform you of any such charges when we process your order. We can't deliver to PO Box addresses. For international deliveries please contact Memory Boxes on 01636 830108. We will be pleased to quote a cost for delivery worldwide.
You can arrange to have your order delivered to a separate address other than your customer address if that is more convenient. Please select this option at the checkout and enter the new details in the form provided. Delivery charges are made per order to a single address. Redirection to a different address than that provided by you at the time of placing the order and after we have despatched your order may incur additional charges.
We use both Royal Mail and national carriers for deliveries and a signature may be required for some parcels. Your order may be delivered in separate parcels or by separate carriers.
If you are unlikely to be in to receive your parcel please specify a safe, dry place where we can leave it, otherwise a card will be left and you will be able to arrange a re-delivery. Any special delivery information such as house location or alternative secure delivery point should be added to the information box provided at the checkout.
The documentation accompanying your order will detail the items despatched and any items to be sent separately. If you haven't received all your order please email email@example.com or contact us on 01636 830108.
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 4 business days. |
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back ordered items are not available for next day delivery.|
|Credit Card Security For your added security and protection, during the Checkout process, you will be transferred away from the Memory Boxes website to a secure banking site in order to give your credit card details. We do not store sensitive payment details ourselves.|
|Guarantee We guarantee your satisfaction. |
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can contact us on:|
Phone: +44 (0) 1636 830108
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in re-saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.